Terms & Conditions

General Terms & Conditions for Exchange/Claims

  • Any issue or claim regarding delivery will be entertained up to maximum of 15 days from the actual order delivery date provided that the article(s) being returned for exchange is unutilized, clean and in its/ their original state and packaging. will not assume any responsibility or liability and will not entertain any issue or claim, for non-delivery after expiry of aforesaid 15 days’ time period.
  • Prakash Furniture Mall, at the first instance, will only offer a replacement against any merchandise available at our warehouse, at the time of the exchange/claim being made. In case the article or selected size of merchandize as per the choice of customer is not available at the warehouse, Prakash Furniture Mall will issue a credit note with a validity of 30 days. Any refund of the full/partial invoice value of the purchased merchandize will be the last option and at the discretion of the management.
  • The value of the replaced merchandise will be equivalent to the original purchase price of the exchanged/claimed article, as mentioned in the Invoice, irrespective of the current price of the exchanged/claimed article, at the time of the exchange/claim being made
  • If the value of the replaced article is less than the original value of the exchanged/claimed article, at the first instance, Prakash Furniture Mall will issue credit note for the remaining value and refund of the remain amount will be last option to be availed at the discretion of, Prakash Furniture Mall.
  • If the value of the replaced article is more than original value, Prakash Furniture Mall will recover the difference through online payment mode against the sale.
  • Exchange/Claims will be entertained at warehouse only.
  • The decision of, Prakash Furniture Mall would be considered final in all cases
  • For all concern related to the products of Prakash Furniture Mall you can call us on our designated Customer Support numbers – 9461210664

                (Timings: 10 AM -6 PM, We will remain closed on Gazetted Holidays)

  • All disputes subject to exclusive territorial jurisdiction of Rajasthan Courts only.

Kindly preserve the cash memo for future reference.

Â